Frequently Asked Questions
Ordering
After placing your order, you may click the "My Account" link at the top right hand side of our site or go to the account login page to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Click the "My Account" link at the top right hand side of our site or go to the account login page to track your order.
If you feel that you have received the wrong product, please contact customer service. and keep your invoice as we will require it.
Please click here for more information on returning an item.
Click the "My Account" link at the top right hand side of our site or go to the account login page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account" link at the top right hand side of our site or go to the account login page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My Account
1) Click the "Login / Signup" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account" link at the top right hand side of our site or go to the account login page to edit your account information.
Click the "My Account" link at the top right hand side of our site or go to the account login page. Under the login box you'll see a link that says "Recover Password". That link will send an email to you with your password. For more detailed instructions on how to recover/reset your password please click HERE.
Shipping
Free Shipping on Orders $99 or More: Canada Post, Purolator or UPS delivery - Add $99 or more worth of items into your cart (before taxes, fees & after discounts/promo codes), smaller orders are charged a flat rate $9.95*.
Rural/Remote areas: Certain locations (as deemed by each individual carrier) do require additional shipping charges at. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order.
No we only ship within Canada and the USA
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Please go HERE for all Shipping information
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Please contact us.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
Yes, all orders are subject to 5% GST, 9.975% QST or 13-15% HST.
Click the "My Account" link at the top right hand side of our site or go to the account login page to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account" link at the top right hand side of our site or go to the account login page to print invoices.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
To purchase a gift card for someone, click here. If you are the recipient of a gift card and would like to redeem your gift card, click here.
After adding items to your cart, and proceed to checkout enter your coupon code before selecting your shipper.
Yes, we do! Stores typically order from us and we frequently sell to customers who like to stock up on a great deal. For larger orders we would need to know if your establishment has a loading dock. If you would like to order in bulk please contact us first to ensure the expiry dates are sufficient for your needs. We will not issue refunds or except returns on products that are ordered in bulk and have not first been date checked.